The Utility Service Agency, Inc. (USA) is a manufacturers' representative company for the electric utility industry. We specialize in tools and materials for the transmission, substation, distribution and lighting markets. We represent approximately 20 manufacturers for the Carolinas, Virginia, West Virginia, and Southern Maryland. With the expansion of Duke Energy into Florida and the Midwest, we have become the single point of contact for many of our principals and are actively supporting those regions.          

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Our vision

  • Align ourselves with quality manufacturers who share the same cultures and philosophies

  • Technically know our products and how they fit with our customers’ applications

  • Take a “hands on” approach to best understand the customers’ needs and challenges

  • Foster long-term relationships of trust and confidence

  • Develop and provide complete solutions that include hands-on demonstrations, training and field support      

  • Be forward-thinking by consistently exploring improvements through new and emerging technologies

  • Maintain clear and open communications, both internally and externally

  • Be passionate and have fun

Utility Service Agency, Inc. is a valued partner in our effort to live up to our mission and vision for our member-owners. The staff and employees at U. S. A., Inc. are very knowledgeable in the products they offer, provide professional service at all levels of the organization, and have a friendly manner in which they interact with our organization.
— George Stamper, Manager, Engineering Roanoke EMC
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Manufacturers we Represent

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Who we serve

Order Tracking

Our proprietary quote and order management system coupled with our experienced inside sales staff are consistently praised by manufacturers, distributors, and end-users. We manage the quote and order process from start to finish.

 

Customer Service

The USA is very involved with in-field teaching, classroom teaching, and product demonstrations. We own and maintain ten technical trailers for demonstration and training purposes. Our promotion of a product is based on the successful theory of “hands-on” demonstrations, education, active follow-up, and service to the product – past, present, and future.